FAQ
FAQ
🛍️ How is the quality of your products?
We deliver high-quality at affordable prices. Customer experience is always our priority.
🛍️ Are the product photos accurate?
Yes. Most photos are taken by our in-house photographers, with only a few from magazines.
🛍️ Can I change or cancel my order?
Yes, as long as your order hasn’t been shipped yet.
🛍️ Do you support dropshipping?
Yes. After approval, your account will be marked as a dropshipper and you’ll automatically enjoy VIP discounts.
💳 How do I get a refund?
You may return products for a full refund. If return costs exceed the product value, we’ll work with you on a suitable solution.
💳 What if my order arrives damaged or defective?
We provide full refunds. Simply submit a photo and ticket through your OROFLOW account, and we’ll respond within 24 hours.
🚚 Which couriers do you use?
We ship with USPS, UPS, EMS, DHL, FedEx, Aramex, SF Express, and more.
🚚 How much is shipping?
Shipping fees depend on the weight of your package and the delivery method selected. Costs are automatically calculated at checkout.
🚚 How long is delivery?
Standard: 10–20 business days
Expedited: 5–15 business days
🚚 Do you offer free shipping?
Yes, on orders over $89.99 (standard shipping).
🚚 How do I track my order?
Once shipped, we’ll email your tracking number so you can monitor it online.